Office of the Registrar

Office of the Registrar Mission

The primary mission of the Registrar's Office is to support the University's core values and Mission by providing the highest quality of service to students, faculty and staff.

The Registrar’s Office has the responsibility to:

• Maintain timely and accurate records of the academic progress and accomplishments of its students;
• Provide efficient, knowledgeable, and respectful delivery of services related to those records;
• Implement and enforce University policies and regulations related to academic records.

The Registrar’s office aspires to be an exemplary model of service and execution of duty through emphasizing collaborative efforts, integrated services, efficient processes and student success. Fulfillment of our mission to the University community requires the support of a qualified, dedicated and well-trained office staff. The Office adheres to the guidelines on professional practices and ethical standards developed by the American Association of Collegiate Registrars and Admissions Officers (AACRAO). We also comply with the Family Educational Rights and Privacy Act (FERPA) to ensure the accuracy, security and integrity of students' academic records.

How to register for courses:

• To register, please log into the student service system at: https://sss.trident.edu . Then just click on “Degree Plan/Enrollment.” If you need your log-in information, you can obtain a copy of your Password Sheet at any time at: https://cnsss.trident.edu/public/forgotpass.php If you are active duty Army student using TA, you must register online at: www.goarmyed.com
• All drop requests must be submitted from the student service system. Active duty Army students using TA must request online at: www.goarmyed.com.
• Drop requests submitted prior to the start date of the session will receive a 100% refund
• 75% refund -- requests submitted during the first four calendar days of the session.
• 50% refund -- requests submitted between the 5th and 8th calendar days of the session.
• 25% refund -- requests submitted between the 9th and 12th calendar days of the session.
• No refund - Drop requests submitted after the Friday of the second week of the session.
• Once you have successfully registered for your course(s), you will receive confirmation by e-mail.
• Please visit university calendar for important registration and settlement dates.

How to add and drop courses:

• You may add course(s) at https://sss.trident.edu (www.goarmyed.com for Army students) until the end of the second week of each session.
• The last day to drop a course without the grade of “W” being assigned is the 2nd Friday of the session.

What is Trident University International's tuition refund policy?

• Drop requests submitted prior to the start date of the session will receive a 100% refund.
• 75% refund — requests submitted during the first four calendar days of the session.
• 50% refund — requests submitted between the 5th and 8th calendar days of the session.
• 25% refund — requests submitted between the 9th and 12th calendar days of the session.
• No refund – Drop requests submitted after the Friday of the second week of the session.

What to do if you are not planning to register for the next session?

If you will not be registering in two consecutive sessions (i.e. Spring and May, August and Fall etc), you must submit a request for leave of absence for the University's review and approval. You may do so online at: https://sss.trident.edu.

Any unauthorized break in enrollment will automatically cause your student account to be place in “Defer” status. (Or Unofficial Withdrawal for students receiving Federal Student Aid.) This means you will be required to submit an application for re-entry once you are ready to resume your studies at TUI.

Official Transcript Requests

Option #1: Ordering Online
Current, or former Trident University students may order transcripts via the student services system (under "Transcript" tab). If you lost your login information you may obtain your password sheet 24/7. Please contact our IT support team at support@trident.edu if you experience any difficulty retrieving log in information (you will be required to provide the last four digits of your SSN for verification purposes).

Option #2: Ordering via E-mail or Fax
Please fill out the Official Transcript Request Form (under Forms section) and fax it to 714-276-6589, or email your request to Transcript Request.
The email address for Transcript Request is: transcriptrequest@trident.edu

Touro University International graduates in need of official transcripts or diplomas must contact the University Registrar directly at transcriptrequest@trident.edu 

Important Information Regarding Transcript Requests:

• Trident University does not release information regarding any student without the written consent of the student.
• The Transcript Fee is $10.00 per copy and your request will be processed upon receipt of payment.
• Please allow 3 to 5 business days to process request unless otherwise notified.
• We are unable to release official transcripts for students who have an outstanding financial obligation to the University or students who have not submitted their official transcripts from institutions attended prior to Trident University.

Degree/Enrollment Verifications, In School Deferment Requests

Trident University has authorized the National Student Clearinghouse to provide degree verifications for all graduates with the graduation date of November 1, 2007 and beyond. The National Student Clearinghouse can be contacted at :

Web: www.degreeverify.org
National Student Clearinghouse
2300 Dulles Station Boulevard
Suite 300
Herndon, VA 20171
Other form of enrollment verification and ‘In school deferment’ maybe faxed to 714-276-6589.

Degree Audit

1. What is the minimum GPA required to graduate?
2. Who is eligible for honors?
3. When and how should I submit my request for Degree Audit?
4. What does Degree Audit include and when does it start?
5. When and how will I know that I have completed all the requirements for my degree and am cleared to graduate
6. How long is the degree audit process?
7. How do I request for a name change in TUI’s system?
8. How do I receive my diploma?
9. What will be my 'Degree Confer' date?
10. When can I request for an official transcript that will reflect the completion of my degree?
11. When is the graduation commencement and can I participate?
12. How do I order a duplicate diploma?
13. What should I do if I want to continue my education at Trident University?
14. Where do I get information about caps, gowns, invitations, photographs and commencement day activities?
15. How can I update my military records?
16. Does TUI have Alumni Association?

1. What is the minimum GPA required to graduate?

• The minimum GPA required for graduating with an undergraduate degree is 2.0 and the grade of C or better in each course taken towards the degree.
• The minimum GPA required for graduating with a Master degree is 3.0 and the grade of B- or better in each course taken towards the degree.
• The minimum GPA required for graduating with a PhD degree is 3.0. and the grade of B or better in each course taken towards the degree (except dissertation continuation)

2. Who is eligible for honors?
Trident University offers below graduation with honors for undergraduate and master’s degrees students:

• Students who have a cumulative GPA of 3.4 through 3.59 will have the designation of Cum Laude.
• Students who have a cumulative GPA of 3.6 through 3.79 will have the designation of Magna Cum Laude.
• Students who have a cumulative GPA of 3.8 and above will have the designation of Summa Cum Laude.

3. When and how should I submit my request for Degree Audit?

TUI’s Advisement team is monitoring your academic progress and will submit degree audit request on your behalf. However, if your status in TUI’s student system hasn’t been updated to “Pending Degree Audit” towards the end of your very last session at TUI, please email your request to registration@trident.edu

4. What does Degree Audit include and when does it start?

The Degree Audit staff in the Office of the Registrar will review your record to ensure all required documentation (official transcripts, certificate, license, CLEP, foreign credential evaluation, etc) are in place and you have successfully completed all program requirement. The Office of Registrar will start the audit process during the last session of your enrollment at Trident.

5. When and how will I know that I have completed all the requirements for my degree and am cleared to graduate?

Office of the Registrar will keep you informed if anything is needed during the degree audit process. You will be invited to participate a Program Completion Survey once your audit is complete.

6. How long is the degree audit process?

The normal turnaround time is 2 to 3 months.

7. How do I request for a name change in TUI’s system?

Please use the Name Change Request under the “Forms” section.

8. How do I receive my diploma?

All diplomas will be mailed to the primary address in your student record upon completion of degree audit via priority mail. Please make sure to keep your primary address current.

9. What will be my ‘Degree Confer date’?

Your degree confer date would be the official ending date of your very last session enrolled at Trident University.

10. When can I request for an official transcript that will reflect the completion of my degree?

Your degree will be posted on your record upon completion of the degree audit. Official transcript requested after that would reflect the degree completion information. Keep in mind that official transcript will NOT be release if you have outstanding financial obligation to the University.

11. When is the graduation commencement and can I participate?

Trident University has graduation commencement every August.

• Students who have completed their degree audit are invited to participate in the commencement.
• Bachelor and Master’s degree students who will be within 8 semester credits (2 courses) of completing their degree program during the Summer session, will also be eligible to participate in the graduation commencement in August.
• For Doctoral students, all requirements must be completed by June 15, in order to take part in the graduation commencement, including successful defense of the dissertation.

12. How do I order a duplicate copy of my diploma?

Duplicate copy of diploma can be requested online at https://sss.trident.edu for $30 per copy.

13. What should I do if I want to continue my education at Trident University?

To further your education at Trident University, please submit an application to the new program at https://sss.trident.edu (under “my application”), our admission specialist will assist you with the enrollment process.

14. Where do I get information about caps, gowns, invitations, photographs and commencement day activities?

Please refer to ‘Graduation commencement’ section of Trident’s website for caps and gowns, invitations, photographs and commencement day activities.

15. How can I update my military records?

You may request an official transcript to be forwarded to your military branch once your degree audit has been successfully completed. Please note that your official transcript will show degree completion information only after the degree audit is complete.

16. Does TUI have Alumni Association?

Please visit our alumni membership page to join the TUI Alumni Association.

VA Benefits

http://www.trident.edu/veterans/

Grades

Trident University International offers web-based services for you to access your grade report online. You can download and print your grade report at: https://sss.trident.edu. Select “Grade Report” and choose “PDF” format in order for your name and SSN to display. If you need an official transcript, you may request it using the same link above.

Military Students: Trident will upload your grades to GoArmyEd, the AI Portal and NCMIS within 10 days of the end of each session. However, please note that Trident will not report grade changes automatically (except to GoArmy Ed), so you must submit your request in writing to the Office of the Registrar. If your TA for the upcoming session is pending due to grades, you may also request an expedited grade uploading.

Duplicate Diploma Requests

Duplicate copy of diploma can be requested online at https://sss.trident.edu for $30 per copy.

Student Record Updates

You may update personal information (address, phone number and email address) via self service portal at https://sss.trident.edu Please use the “Name change request” under the Form section to request for name change.

Confidentiality of Records and Notification of Rights under FERPA Statement

It is the policy of TUI that all student records will be maintained in the office of the University Registrar. Trident University maintains all record electronically base on AACRAO recommended retention schedule. Files maybe maintained longer until administrative need is satisfied.

These records are currently maintained at 5757 Plaza Drive, Suite 100, Cypress, California 90630.

The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99) is a Federal law that protects the privacy of student education records.

In compliance with FERPA, TUI will have written permission from students in order to release any information from a student's education record. However, FERPA allows schools to disclose those records, without consent, to the following parties or under the following conditions (34 CFR § 99.31):

• School officials with legitimate educational interest;
• Other schools to which a student is transferring;
• Specified officials for audit or evaluation purposes;
• Appropriate parties in connection with financial aid to a student;
• Organizations conducting certain studies for or on behalf of the school;
• Accrediting organizations;
• To comply with a judicial order or lawfully issued subpoena;
• Appropriate officials in cases of health and safety emergencies; and
• State and local authorities, within a juvenile justice system, pursuant to specific State law.

TUI does not presently disclose, but may at a future date, without consent, "directory" information such as a student's name, dates of attendance, status and/or degree received if any. Please contact us at registration@trident.edu if you DO NOT wish TUI to disclose the above directory information.

Under FERPA, students also have the right to:

• Inspect and review their education records;
• Seek amendment of inaccurate or misleading information in their education records;
• Consent to most disclosures of personally identifiable information from education records.

Requests pertaining to education records must be directed to office of the Registrar at registration@trident.edu.

Complaints of alleged violations may be addressed to:

Family Policy Compliance
Office US Department of Education
400 Maryland Avenue, SW
Washington, DC 20202-5920
Phone: (202) 260-3887

Complaints must:

• Be timely submitted, not later than 180 days from the date you learned of the circumstances of the alleged violation
• Contains specific allegations of fact giving reasonable cause to believe that a violation has occurred, including:
• Relevant dates, such as the date of a request or a disclosure and the date the student learned of the alleged violation;
• Names and titles of those school officials and other third parties involved;
• A specific description of the education record around which the alleged violation occurred;
• A description of any contact with school officials regarding the matter, including dates and estimated times of telephone calls and/or copies of any correspondence exchanged between the student and the school regarding the matter;
• The name and address of the school, school district, and superintendent of the district;
• Any additional evidence that would be helpful in the consideration of the complaint.

Forms

• TRAF (Transcript Release Authorization Form)
• Application for Re-entry
• Name Change Request
• Official Transcript Request Form