• Why Trident?
    • 1st Column
      • WHY TRIDENT?
      • ACCREDITATION & LICENSURE
      • VALUES
      • OUR PEOPLE
        • Administration
        • Board of Trustees
        • Faculty
      • LEARNING AT TRIDENT
        • Institutional Learning Outcomes
    • 2nd Column
      • HISTORY
      • NEWS & EVENTS
        • Community Outreach & Volunteering
      • Blog
      • EDUCATIONAL ALLIANCES
        • Corp. & Career Learning Center
        • Government
        • Community Colleges
  • Degrees
    • 1st Colum Degrees
      • DEGREE PROGRAMS
      • DOCTORAL PROGRAMS
        • Doctor of Business Administration
        • Doctor of Health Administration
        • Ed.D. Educational Leadership
        • Ph.D. Business Administration
        • Ph.D. Educational Leadership
        • Ph.D. Health Sciences
      • MASTERS PROGRAMS
        • MA Education
          • Athletics Administration
          • Aviation Education
        • MBA
        • MS Health Administration
        • MS Health Sciences
        • MS Homeland Security
        • MS Human Resource Mgmt
        • MS Information Technology Mgmt
        • MS Leadership
    • 2st Colum Degrees
      • BACHELORS PROGRAMS
        • BS Business Administration
        • BS Computer Science
        • BS Health Administration
        • BS Health Sciences
        • BS Homeland Security
        • BS Human Resource Mgmt
        • BS Information Technology Mgmt
        • BS Leadership
      • ASSOCIATE PROGRAMS
        • AS Cybersecurity
        • AS Homeland Security
        • AS Professional Studies
          • Organizational Leadership
      • CERTIFICATES
        • Certification Prep Courses
      • GENERAL EDUCATION
    • 3st Colum Degrees
      • ACADEMIC COLLEGES
        • College of Education
        • Glenn R. Jones College of Business
          • Department of Information Systems
        • College of Health and Human Services
      • UNIVERSITY CATALOG
      • ACADEMIC CALENDAR
  • ADMISSIONS & TUITION
    • Column Header 1
      • ADMISSIONS & TUITION
        • Undergraduate
        • Graduate
        • Doctoral
        • Transfer Students
        • Trident University International Fastrac – Get Credit for Prior Learning
        • International Students
        • Net Price Calculator
    • Column Header 2
      • FINANCE OPTIONS
        • Financial Aid – Bachelors Degrees
        • Financial Aid – Masters Degrees
        • Financial Aid – Doctoral Degrees
        • Financial Aid – Non-Degree Seeking
      • FINANCIAL AID POLICIES
      • FINANCIAL AID RESOURCES
      • Scholarships & Grants
  • |
  • Military & Veteran
    • Column Header 1
      • MILITARY & VETERAN STUDENTS
      • U.S. ARMED FORCES
        • Army
        • Air Force
        • Navy
        • Marine Corps
        • Coast Guard
        • National Guard & Reservist
    • Column Header 2
      • VETERANS
      • Military Spouses & Dependents
      • MILITARY EDUCATION GRANT
      • Military Student Bill of Rights
      • Veteran Bill of Rights
      • Trident Military Assistance Center
  • STUDENTS & ALUMNI
    • Column Header 1
      • STUDENTS & ALUMNI
      • CAREER CENTER
      • STUDENT SERVICES
      • Institutional Review Board (IRB)
      • Student Consumer Information
        • Complaint Resolution
    • Column Header 2
      • OFFICE OF THE REGISTRAR
      • GRADUATION
      • TRIDENT UNIVERSITY STORE
      • ALUMNI
        • Alumni Association
        • Alumni Profiles
  • .
Trident University International
  • Student Login
  • Search
  • Call Now
  • Request Info
  • Why Trident?
      • WHY TRIDENT?
      • ACCREDITATION & LICENSURE
      • VALUES
      • OUR PEOPLE
        • Administration
        • Board of Trustees
        • Faculty
      • LEARNING AT TRIDENT
        • Institutional Learning Outcomes
      • HISTORY
      • NEWS & EVENTS
        • Community Outreach & Volunteering
      • Blog
      • EDUCATIONAL ALLIANCES
        • Corp. & Career Learning Center
        • Government
        • Community Colleges
  • Degrees
      • DEGREE PROGRAMS
      • DOCTORAL PROGRAMS
        • Doctor of Business Administration
        • Doctor of Health Administration
        • Ed.D. Educational Leadership
        • Ph.D. Business Administration
        • Ph.D. Educational Leadership
        • Ph.D. Health Sciences
      • MASTERS PROGRAMS
        • MA Education
          • Athletics Administration
          • Aviation Education
        • MBA
        • MS Health Administration
        • MS Health Sciences
        • MS Homeland Security
        • MS Human Resource Mgmt
        • MS Information Technology Mgmt
        • MS Leadership
      • BACHELORS PROGRAMS
        • BS Business Administration
        • BS Computer Science
        • BS Health Administration
        • BS Health Sciences
        • BS Homeland Security
        • BS Human Resource Mgmt
        • BS Information Technology Mgmt
        • BS Leadership
      • ASSOCIATE PROGRAMS
        • AS Cybersecurity
        • AS Homeland Security
        • AS Professional Studies
          • Organizational Leadership
      • CERTIFICATES
        • Certification Prep Courses
      • GENERAL EDUCATION
      • ACADEMIC COLLEGES
        • College of Education
        • Glenn R. Jones College of Business
          • Department of Information Systems
        • College of Health and Human Services
      • UNIVERSITY CATALOG
      • ACADEMIC CALENDAR
  • ADMISSIONS & TUITION
      • ADMISSIONS & TUITION
        • Undergraduate
        • Graduate
        • Doctoral
        • Transfer Students
        • Trident University International Fastrac – Get Credit for Prior Learning
        • International Students
        • Net Price Calculator
      • FINANCE OPTIONS
        • Financial Aid – Bachelors Degrees
        • Financial Aid – Masters Degrees
        • Financial Aid – Doctoral Degrees
        • Financial Aid – Non-Degree Seeking
      • FINANCIAL AID POLICIES
      • FINANCIAL AID RESOURCES
      • Scholarships & Grants
  • |
  • Military & Veteran
      • MILITARY & VETERAN STUDENTS
      • U.S. ARMED FORCES
        • Army
        • Air Force
        • Navy
        • Marine Corps
        • Coast Guard
        • National Guard & Reservist
      • VETERANS
      • Military Spouses & Dependents
      • MILITARY EDUCATION GRANT
      • Military Student Bill of Rights
      • Veteran Bill of Rights
      • Trident Military Assistance Center
  • STUDENTS & ALUMNI
      • STUDENTS & ALUMNI
      • CAREER CENTER
      • STUDENT SERVICES
      • Institutional Review Board (IRB)
      • Student Consumer Information
        • Complaint Resolution
      • OFFICE OF THE REGISTRAR
      • GRADUATION
      • TRIDENT UNIVERSITY STORE
      • ALUMNI
        • Alumni Association
        • Alumni Profiles
  • .
close
show menu
Apply NowRequest InfoNet Price Calculator
Contact Form 1516742648

Request Info

Complete this form and a Trident Admissions Advisor will contact you within 1 business day.

Trident does not accept form submissions from residents of this country. If you are an American Citizen, a member of the US Military or you feel you have received this message in error, please contact us by email or phone.

By clicking the button below you consent to Trident University International using automated technology and/or pre-recorded means to call, text and e-mail you at the information above, including your wireless number, if provided, regarding educational services. You also agree to our Terms of Use and Privacy Policy. This consent is not required as a condition to purchase a good or services. Msg and data rates may apply.

* required

Complaint Resolution

Home STUDENTS & ALUMNI Student Consumer Information Complaint Resolution
Trident University’s Complaint Resolution System (CRS) is designed to provide quick and decisive resolution of complaints that require formal investigation of potential actions inconsistent with: accreditation standards, state or federal regulations, and Trident policies, including conflict of interest, discrimination, and harassment.

Next Session Starts on March 27, 2023 Apply Today

Quick Resolution of Your Complaint

Trident’s Complaint Resolution System (CRS) is designed to provide quick and decisive resolution of complaints related to actions that are potentially inconsistent with:

  • Accreditation standards
  • State or federal regulations
  • Trident policies, including conflict of interest, discrimination, and harassment

Please do not use the CRS for general questions or requesting assistance from university departments, such as: Student Advising, Finance, IT or Registrar.

Although students may utilize the Complain Resolution System to submit their concerns, most common inquiries can be resolved by reviewing the following frequently asked questions.

I requested my transcript and still have not received it.
Typically, transcript requests are processed within three to five business days.  Please note Trident cannot release your transcript(s) requests if you have any unresolved financial obligations.
Why do I have a return balance?
Please contact your student finance advisor for more information. To determine your student finance advisor please go to mytlc.trident.edu
When will my financial aid come in?
First disbursements are released if all of the following has been met:
  • after census of the first session in the payment period
  • enrollment in the first payment period
  • has demonstrated academic activity through submission of a Case Assignment or Session Long Project Assignment of the first session in the payment period
  Second disbursements are released if the first payment period was successfully completed and all of the following has been met:
  • after census of the first session in second payment period
  • enrollment in the second payment period
  • has demonstrated academic activity through submission of a Case Assignment or Session Long Project Assignment of the first session of the second payment period
I am doing my MPN and I cannot find Trident in the list of schools.
When logging onto www.studentloans.gov to complete the Master Promissory Note (MPN), Trident can be found under our former name “TUI University”
Why can I not move forward from ISIR status (step 9) on the Trident FA Application?
You will also not be able to complete full Trident FA app on the portal until 72 hours after you have completed the FAFSA and Trident receives the ISIR.
I am completing my Trident FA app, but I am stuck on the second step.
If you are using a mobile device or Safari browser on a Mac, you will need to use a different browser or laptop/desktop computer. If you are using Mac, we suggest using Goggle Chrome.
I am disputing the grade I received for my last course(s).
Although Trident presumes that grades assigned are correct, the University has established a grade appeal policy and procedure both to protect students against academic and administrative evaluations and decisions that may be alleged as prejudicial, capricious, or arbitrary, and to preserve the authority of professors to evaluate student work in a non-prejudicial, objective, and consistent manner. This policy and procedure, available equally to undergraduate and graduate students, allows students to appeal final course grades only. Students who believe that the grade(s) received on individual assignments 1) were prejudicial, capricious, or arbitrary, and 2) had a direct bearing on the student’s final course grade, should provide proof in the form of supporting documentation when filing a grade appeal. The final grade on the student record could be lower, higher, or the same as the grade initially appealed. Students are required to follow published procedure relating to grade appeals, as outlined below.  (Please refer to the University Catalog for more information)

Complaint Resolution Process

  1. First, exhaust all efforts to informally resolve the complaint/grievance.
  2. If you wish to file a formal complaint, access the CRS link via the Student Portal.
  3. After it is received, your complaint will be forwarded to the appropriate university personnel for investigation and resolution.
  4. Once resolution is reached, a follow-up will be conducted with you before the case is officially closed.

 

Additional details about this process and the Trident grievance procedure, including contact information, can be found in the University Catalog. For additional questions you may contact the Office of Ombudsman at ombudsman@trident.edu.

The school’s grievance procedure allows for the prompt resolution of grievances. For additional state and accreditor contact information, click here.

back to top

Contact Us

We're currently offline. Send us an email and we'll get back to you, asap.

Send Message
Apply Today
Request Info
CONTACT US
CAREER OPPORTUNITIES
HELP & STUDENT SUPPORT
SITE MAP
FAQ

TRIDENT UNIVERSITY INTERNATIONAL

A member of the American InterContinental University System
2200 East Germann Road, Suite 150
Chandler, AZ 85286
800-579-3164
FacebookTwitterLinkedinYouTubeInstagram
Alumni Fire

      • WHY TRIDENT?
      • ACCREDITATION & LICENSURE
      • VALUES
      • OUR PEOPLE
      • LEARNING AT TRIDENT
      • HISTORY
      • NEWS & EVENTS
      • Blog
      • EDUCATIONAL ALLIANCES
      • DEGREE PROGRAMS
      • DOCTORAL PROGRAMS
      • MASTERS PROGRAMS
      • BACHELORS PROGRAMS
      • ASSOCIATE PROGRAMS
      • CERTIFICATES
      • GENERAL EDUCATION
      • ACADEMIC COLLEGES
      • UNIVERSITY CATALOG
      • ACADEMIC CALENDAR
      • ADMISSIONS & TUITION
      • FINANCE OPTIONS
      • FINANCIAL AID POLICIES
      • FINANCIAL AID RESOURCES
      • Scholarships & Grants
      • MILITARY & VETERAN STUDENTS
      • U.S. ARMED FORCES
      • VETERANS
      • Military Spouses & Dependents
      • MILITARY EDUCATION GRANT
      • Military Student Bill of Rights
      • Veteran Bill of Rights
      • Trident Military Assistance Center
      • STUDENTS & ALUMNI
      • CAREER CENTER
      • STUDENT SERVICES
      • Institutional Review Board (IRB)
      • Student Consumer Information
      • OFFICE OF THE REGISTRAR
      • GRADUATION
      • TRIDENT UNIVERSITY STORE
      • ALUMNI

The appearance of U.S. Department of Defense (DoD) visual information does not imply or constitute DoD endorsement.

TRIDENT CANNOT GUARANTEE EMPLOYMENT, SALARY, OR CAREER ADVANCEMENT. NOT ALL PROGRAMS ARE AVAILABLE TO RESIDENTS OF ALL STATES. TRIDENT DOES NOT ACCEPT APPLICATIONS FROM RESIDENTS OF MASSACHUSETTS, NEW YORK, AND CERTAIN FOREIGN COUNTRIES. FINANCIAL AID IS AVAILABLE FOR THOSE WHO QUALIFY. SEE THE ACCREDITATION & LICENSURE SECTION FOR INFORMATION ON THE AGENCIES THAT APPROVE AND REGULATE THE SCHOOL'S PROGRAMS. COMPLAINT PROCEDURES CAN BE FOUND HERE.

PUBLICITY STATEMENT:

TRIDENT HOSTS AND ATTENDS MANY EVENTS AND GATHERINGS THROUGHOUT THE YEAR. AS PART OF TRIDENT’S ONGOING COMMUNICATION ABOUT THESE ACTIVITIES, PHOTOS AND/OR VIDEOS FROM THOSE EVENTS MAY BE POSTED ON TRIDENT’S WEBSITE OR SOCIAL MEDIA PAGES. IT IS POSSIBLE THAT AN INDIVIDUAL MAY APPEAR IN THESE PHOTOS OR VIDEOS. PLEASE CONTACT TRIDENT IF YOU WOULD LIKE TO HAVE YOUR PICTURE OR VIDEO REMOVED. UPON RECEIPT OF THIS NOTIFICATION, TRIDENT WILL REMOVE THE IMAGES AS SOON AS VIABLE.

Copyright @ 2023 Trident University International. All Rights Reserved. Terms of Use - Privacy Policy - About Our Ads - Do Not Sell My Info acrobat reader download