Although students may utilize the Complain Resolution System to submit their concerns, most common inquiries can be resolved by reviewing the following frequently asked questions.
I requested my transcript and still have not received it.
Typically, transcript requests are processed within three to five business days. Please note Trident cannot release your transcript(s) requests if you have any unresolved financial obligations.
Why do I have a return balance?
Please contact your student finance advisor for more information. To determine your student finance advisor please go to mytlc.trident.edu
When will my financial aid come in?
First disbursements are released if all of the following has been met:
after census of the first session in the payment period
enrollment in the first payment period
has demonstrated academic activity through submission of a Case Assignment or Session Long Project Assignment of the first session in the payment period
Second disbursements are released if the first payment period was successfully completed and all of the following has been met:
after census of the first session in second payment period
enrollment in the second payment period
has demonstrated academic activity through submission of a Case Assignment or Session Long Project Assignment of the first session of the second payment period
I am doing my MPN and I cannot find Trident in the list of schools.
When logging onto www.studentloans.gov to complete the Master Promissory Note (MPN), Trident can be found under our former name “TUI University”
Why can I not move forward from ISIR status (step 9) on the Trident FA Application?
You will also not be able to complete full Trident FA app on the portal until 72 hours after you have completed the FAFSA and Trident receives the ISIR.
I am completing my Trident FA app, but I am stuck on the second step.
If you are using a mobile device or Safari browser on a Mac, you will need to use a different browser or laptop/desktop computer. If you are using Mac, we suggest using Goggle Chrome.
I am disputing the grade I received for my last course(s).
Although Trident presumes that grades assigned are correct, the University has established a grade appeal policy and procedure both to protect students against academic and administrative evaluations and decisions that may be alleged as prejudicial, capricious, or arbitrary, and to preserve the authority of professors to evaluate student work in a non-prejudicial, objective, and consistent manner. This policy and procedure, available equally to undergraduate and graduate students, allows students to appeal final course grades only. Students who believe that the grade(s) received on individual assignments 1) were prejudicial, capricious, or arbitrary, and 2) had a direct bearing on the student’s final course grade, should provide proof in the form of supporting documentation when filing a grade appeal. The final grade on the student record could be lower, higher, or the same as the grade initially appealed. Students are required to follow published procedure relating to grade appeals, as outlined below. (Please refer to the University Catalog for more information)
Complaint Resolution Process
First, exhaust all efforts to informally resolve the complaint/grievance.
If you wish to file a formal complaint, access the CRS link via the Student Portal.
After it is received, your complaint will be forwarded to the appropriate university personnel for investigation and resolution.
Once resolution is reached, a follow-up will be conducted with you before the case is officially closed.
Additional details about this process and the Trident grievance procedure, including contact information, can be found in the University Catalog. For additional questions you may contact the Office of Ombudsman at email@example.com.
The school’s grievance procedure allows for the prompt resolution of grievances. For additional state and accreditor contact information, click here.