Complaint Resolution

Trident’s Complaint Resolution System (CRS) is designed to provide quick and decisive resolution of complaints related to actions that are potentially inconsistent with:

• Accreditation standards
• State or federal regulations
• Trident policies, including conflict of interest, discrimination, and harassment

Please do not use the CRS for general questions or requesting assistance from university departments, such as: Student Advising, Finance, IT or Registrar.

Although students may utilize the Complain Resolution System to submit their concerns, most common inquiries can be resolved by reviewing the following frequently asked questions.

1. First, exhaust all efforts to informally resolve the complaint/grievance.
2. If you wish to file a formal complaint, access the CRS link via the Student Portal.
3. After it is received, your complaint will be forwarded to the appropriate university personnel for investigation and resolution.
4. Once resolution is reached, a follow-up will be conducted with you before the case is officially closed.

Additional details about this process and the Trident grievance procedure, including contact information, can be found in the University Catalog. For additional questions you may contact the Office of Ombudsman at ombudsman@trident.edu.

The school’s grievance procedure allows for the prompt resolution of grievances. For additional state and accreditor contact information, click here.