Trident University Medical Billing and Coding Certificate Inbound Call Script

Caller Information

Information:

First Name

Last Name

Phone

Zip code

* required

Submit

I agree that by submitting this form I give express consent to Trident University to contact me at any of the telephone numbers I provide including cellular or wireless numbers – using any means including automated dialing, pre-recorded messaging, email, and text/SMS (charges may apply), for advising, enrollment, tuition settlement or telemarketing. I understand that consent to receive calls is not required as a condition of purchasing goods or services. I may contact Trident University directly at .

Inbound Call

Thank you for calling the Trident University Answering service, this call is being recorded for quality assurance.

Unfortunately all reps are not available.

My name is (Agent’s Name) with who am I speaking with?
Confirm first name? Confirm last name?
What phone number can Trident call you back on?
(Take Number.. Echo Verify)
May I have your email address?
(Take email.. Echo Verify)
(Customer name) Lastly, what is your zip code?
(Take Zip code.. Echo Verify)
Do you agree to allow Trident to contact you?

Thank you (customer’s name) for calling Trident, admissions will be contacting you soon.

Have a wonderful day.