Body: “Hi Mr./Mrs._____________, how are you today? (wait for response and reply with appropriate response.)
Qualifying Questions:
Fantastic, (Customer’s name): I am going to collect(verify) some contact information and will get your file over to an admission’s advisor; this should take just a couple of minutes.
- Are you a high school graduate or have completed your GED? (If yes, continue with questions, if no, thank them for their interest, and let them know it is a requirement to attend)
- May I have the spelling of your first and last name? (Start to fill out application page)
- May I have your email address? (If customer refuses email, use “Email Rebuttal”)
- May I have your best contact number? (If customer refuses to offer best contact use “Phone Rebuttal”)
- What is the best time for an admissions specialist to reach you? (document best call back time on application page)
- Require a minimum of an email or a phone number otherwise, don’t submit.
Ending Salutation:
Congratulations, on taking your first step to your new career! I have submitted your inquiry, and an admissions advisor will be contacting you within 24 business hours to give you more information.
- Email Rebuttal: (Customer’s name), I want to assure you that we do not share or sell your information; nor do we spam you any affiliate offers. We ask for your email simply to send you information about available programs, and any other documents you may need. Only the University will have access to your private information and will not share it with third parties.
- Phone Rebuttal: (Customer’s name), I want to assure you that we do not share or sell your information. We ask for your contact number simply to be able to reach you for any immediate needs that may come up during the admissions process. Only the University will have access to your private information and will not share it with third parties.
- I don’t think an Online College would work for me: You know (customer’s name) many of our students had similar apprehensions prior to starting with us. I want you to know we are a fully accredited university. Online courses allow you the convenience to attend around your busy schedule without the stress of travel and finding classes around your work hours.
- I just want some information; I don’t need to talk to an admissions specialist: (Customer’s name), we will be more than happy to send you information. Note that speaking to our admissions advisor does not obligate you in any way. Speaking with our admissions advisor simply gives you the opportunity to get the answers to all the questions you may have; and may even lead to other questions you find important.
Body: “Hi Mr./Mrs._____________, how are you today? (wait for response and reply with appropriate response.) I show that you recently submitted a request to receive information in regards to utilizing Trident University’s online courses is that correct?”
If Yes: “Great, which career field are you interested in pursuing? (Skip to Qualifying questions).
If No: “Why?” (Wait for customer to answer, and identify correct rebuttal to use)
Qualifying Questions:
Fantastic, (Customer’s name): I am going to ask you a few questions to make sure I get your file over to the correct admission’s specialist; this should take just a couple of minutes.
- Are you a high school graduate or have completed your GED? (If yes, continue with questions, if no, thank them for their interest, and let them know it is a requirement to attend)
- May I have the spelling of your first and last name? (Start to fill out application page)
- May I have your email address? (If customer refuses email, use “Email Rebuttal”)
- May I have your best contact number? (If customer refuses to offer best contact use “Phone Rebuttal”)
- What is the best time for an admissions specialist to reach you? (document best call back time on application page)
Ending Salutation:
Congratulations, on taking your first step to your new career! I have submitted your inquiry, and an admissions specialist will be contacting you within 24 hours to give you more information.
