Trident University Medical Billing and Coding Certificate Inbound Call Script

Caller Information

Information:

First Name

Last Name

Phone

Legal Residence Country

Zip code

* required

I Agree

By clicking the button below you consent to Trident University International using automated technology and/or pre-recorded means to call, text and e-mail you at the information above, including your wireless number, if provided, regarding educational services. You also agree to our Terms of Use and Privacy Policy. This consent is not required as a condition to purchase a good or services. Msg and data rates may apply.

Inbound Call

Thank you for calling the Trident University Answering service, this call is being recorded for quality assurance.

Unfortunately all reps are not available.

My name is (Agent’s Name) with who am I speaking with?
Confirm first name? Confirm last name?
What phone number can Trident call you back on?
(Take Number.. Echo Verify)
May I have your email address?
(Take email.. Echo Verify)
(Customer name) Lastly, what is your zip code?
(Take Zip code.. Echo Verify)
Do you agree to allow Trident to contact you?

Thank you (customer’s name) for calling Trident, admissions will be contacting you soon.

Have a wonderful day.